What is Wireless Broadband technology?
Wireless Broadband brings high-speed Internet into your home or business using radio waves instead of a phone line or cable TV line. NO PHONE LINES OR CABLE TV LINES NEEDED!

How fast is it?
Our service can have a maximum download speed of up to (5Mbps) and upload speed of (756kbps) in our residential plans but subject to distance from our antenna, and your location within our coverage area.

What is your current coverage area?
Check out the Coverage Area List by clicking here.

What equipment is needed?
For residential installations, all you need is an ethernet port on your computer. For businesses, we connect our equipment to your existing Local Area Network (LAN) using a firewall we provide. In both scenarios we include all equipment with the installation.

How secure is Wireless Broadband Technology?
Wireless is as secure as the Internet itself. Because important data like credit card numbers are usually encrypted when you order something on the Internet, that same data will travel our network encrypted. And just as it is possible to view data traveling through the Internet, it is possible to view data traveling through the air over our radio links. However, wireless Internet is no more likely to be hacked than any other type of Internet connection.

Do I have to change my Internet Service Provider (ISP) and e-mail address?
Yes. WISPWest.net provides you with your own free e-mail addresses (yourname@wispwest.net.net)  If you want to keep your old e-mail address, you can either configure your e-mail client to continue to use your old address, or you can have your current ISP forward all your mail from your old address to your new one. 

Can I have more than one email address with my WISPWest.net account?
Yes. You can have up to 5 free different e-mail address' once your account is activated.

Do I need a phone line?
NO PHONE LINES ARE NEEDED. You will be able to send and receive data through our wireless link. 

If I have Wireless Internet, can I still use my dial-up 28.8 kbps or 56 kbps modem?
Sure! Although we have no idea why you'd want to. Once you've experienced the speed of our Wireless Internet access, you'll never again want to wait for traditional dial-up services.

Is Internet access unlimited?
Wireless Internet is a full-time connection; your computer is connected 24 hours a day, 7 days a week, 365 days a year. Unlike Satellite and Cellular providers, our service is UNLIMITED usage per month.

I have more than one computer. Do I need more than one Wireless Internet installation?
Our Residential Service package connects one computer to the Internet, but if you need multiple computers connected or want internal wireless access, you may install a router at anytime. Wispwest also sells and installs wireless routers for your convienence.

How long will it take to install?
The installation is usually completed within 1 to 3 hours.

What is the downside to wireless Internet?
Wireless Internet requires direct or sometimes "near-line-of-sight" from your site to one of our towers, if you don't have line of sight (which is rare) you may not be able to use our service.

Can weather affect the Wireless Internet signal?
Short answer, No. Since we use terrestrial-based towers instead of satellites, service is not interrupted by atmospheric conditions. Links are also not affected by fog, smog, snow or non-torrential rain.

What can affect the Wireless Internet signal?
The general rule of thumb is that the radio signal will pass through anything that doesn't contain metal or interference on the same radio frequencies we use.

Is Wireless the same as "satellite" Internet?
NO! Wireless uses ground-based antennas to transmit data to your location. Also, satellite systems have higher "latency" (the time it takes data to travel between 2 points) since the data has to travel from your location up to the satellite 22,400 miles up and back down to the Internet, see www.speedguide.net/editorials/satellite.shtml for more information.

How does this Wireless compare to Cable and/or DSL?
Cable usually requires a "bundle" package, requiring you to spend more money purchasing all of their services you may/may not need. Cable also has limited distance and coverage areas. DSL is limited by distance as well. DSL speeds decrease the farther away from the telephone company's central office (CO) you are, and doesn't work at all if you are more than 18,000 feet away (About 3 to 4 miles).

Why should I choose WISPWest.net Wireless Internet access over other high-speed (broadband) options such as Cable, DSL,  Satellite, Cellular, or any another wireless provider?
There are a couple of reasons. First, WISPWest offers coverage far beyond DSL and Cable limits. Because radio signals travel at the speed of light, there is no loss or degreadation in bandwidth speed, thus allowing us to take fiber speed bandwidth over many miles with little to no latency or speed reduction! Users find our service beyond what they would experience with Satellite or Cellular internet services. For users that have DSL or Cable, they will enjoy the same speeds with WISPWest, as well as not having to bundle multiple services locked in a contract for up to 2 years. WISPWest is PURE internet, and the way you like it, contract-free. We are so sure of our service, we require no long-term commitment.

How much does it cost? 
Click here for the full ResidentialPricing

What does the equipment look like?
Most computers today have an "ethernet port" that is required for all high-speed network connections. Our equipment utilizes this technology, and is compatible with any computer or router.Our antenna's, have a variety sometimes similar to your common mini satellite-tv dish. A display is available at our main office.

What frequency does your wireless equipment use?
Keeping up in technology, we use a huge variety of the radio spectrum, ranging from 900Mhz, 2400Mhz, 5200-5600Mhz and 5800Mhz. This allows unlimited capacity in our system, and rundancy.

Where can I learn more about broadband wireless technology? 
Additional information about broadband wireless technology can be accessed at the following web site: The Wireless LAN Association - http://en.wikipedia.org/wiki/Wireless_broadband

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